HIDevolution is an authorized DELL build to order (BTO) seller. Any upgrades we perform are covered under warranty. High-quality customization and builds with careful quality control A product that passes through our hands has a much lower chance of DOA (defect on arrival). Your laptop has better reliability with thorough QC (quality control) checks. We perform a full quality check – ensure the latest stable BIOS firmware and drivers are installed, burn-in stress testing for temperature, benchmark testing to ensure it is functioning to standard, keyboard and touchpad test, check of ports for functionality, display check for abnormalities, and a physical inspection of the chassis. The HIDevolution Benefit We research and develop our laptops in-house and only offer upgrades that work to benefit performance and reliability. We provide unique upgrades and services such as high thermal conductivity TIM (thermal interface materials) upgrades. 1. Cooler system temperatures for the CPU (central processor) and GPU (graphics processor) through Gelid GC Extreme TIM (thermal interface materials) upgrades. Lower system temperatures, prevent throttling during CPU and GPU intensive tasks, minimize fan noise, and maximize reliability with upgraded thermal interface materials. 2. Fast boot up and load times with PCIe and SATA based SSDs. 3. Run memory hungry applications and multitask with ease with more RAM memory Tech Support you can depend on DELL 1 Year Warranty that comes with your laptop, we offer an elevated level of service and product knowledge, for both sales and support. If you ever need help, contact us for warranty and support.